Guest-impacting downtime is a different kind of emergency.
The walk-in dies on a Friday with the dinner rush two hours out. Room 214's AC quits on a sold-out night. SendACrew puts a vetted, badge-checked crew in your service corridor in minutes — not a stranger wandering your property.
Every hour down is revenue you don't get back.
Guests don't reschedule. Covers don't wait. When equipment fails in a hospitality operation, the clock isn't measured in repair hours — it's measured in comped rooms, 86'd menu items, and reviews you can't delete.
The walk-in reads 54°F and climbing. Dinner rush in two hours. A refrigeration crew is quoting within minutes, tracked to your loading dock.
AC down in an occupied floor's corridor. After-hours dispatch runs against a named manager-on-duty — no crew works guest areas unescorted.
Hood cleaning due before the health inspection. PM schedules generate the work order automatically. Nothing slips.
What hospitality gets
Guest-impacting = high priority
Priority levels built around your reality: anything a guest can see, feel, or taste jumps the queue and carries urgent dispatch copy.
Health-code PM schedules
Hood cleaning, refrigeration checks, grease traps — recurring schedules generate work orders on cadence, with your not-to-exceed pre-set.
Properties → units → assets
Rooms, kitchen, laundry — every walk-in, RTU, and washer has a service history, so the crew arrives knowing the make, model, and last fix.
Front-desk check-in protocol
Crews check in at the front desk or MOD and are escorted or badge-logged in guest areas. No work in an occupied guest room without staff present.
The right trades on call
Refrigeration, kitchen equipment, laundry equipment — hospitality categories on top of plumbing, electrical, and HVAC, matched by skill and distance.
After-hours, done right
After-hours dispatch requires a named on-site contact confirmed at booking. Arrival PIN and live tracking work at 2 AM exactly like they do at 2 PM.
Keep the kitchen open.
We're onboarding hotel groups and restaurant operators now. Bring one property or a portfolio — setup is white-glove either way.