Terms of Service
Last updated September 14, 2026
These Terms of Service ("Terms") are a binding agreement between you and SendACrew LLC ("SendACrew", "we", "us") governing your access to and use of the SendACrew mobile applications, website, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. The platform
SendACrew is a marketplace that connects business owners ("Owners") with independent maintenance contractors ("Contractors"). SendACrew is a technology platform only: it is not a contractor, does not perform, supervise, direct, or control maintenance work, and is not a party to the service contract formed directly between an Owner and a Contractor. SendACrew does not guarantee the quality, safety, legality, or outcome of any job.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current information, to keep your login credentials secure, and to be responsible for all activity under your account. You may not use the Service if we have previously banned you or if doing so would violate applicable law. We may suspend or terminate an account that violates these Terms or presents a safety or fraud risk.
3. Contractors are independent (1099)
Contractors are independent businesses, not employees, agents, partners, or joint venturers of SendACrew, and nothing in these Terms creates an employment, agency, franchise, or partnership relationship. Contractors control the manner and means of their work, supply their own tools, set their own schedules, may accept or decline any job, and are free to work for others, including competitors. Contractors are solely responsible for their own licensing, insurance, tools, taxes (including self-employment taxes), and the quality and safety of their work. Where required, SendACrew will report Contractor earnings on IRS Form 1099. Contractors are responsible for classifying and reporting their own income and for any workers they engage.
4. Owner responsibilities
Owners are responsible for accurately describing each job, providing safe and lawful access to the job site, obtaining any permissions required (including from property owners or tenants), and paying accepted quotes through the Service. Owners must not solicit Contractors to transact off the platform to avoid fees.
5. Quotes, escrow, and fees
When an Owner accepts a quote, the quoted amount plus applicable fees is authorized on the Owner's payment method and held until job completion, then released to the Contractor minus SendACrew's platform fee (currently 10%). Payments and payouts are processed by Stripe, Inc. under the Stripe Connected Account Agreement and Stripe's terms, which you also agree to by transacting on the Service. Fees are disclosed before you confirm and may change on a prospective basis.
6. Cancellations and refunds
Cancellation windows and refund eligibility depend on job status at the time of cancellation and are disclosed in the app. Disputes over completed or in-progress work may be submitted to SendACrew support, whose determination on escrow release is final to the extent permitted by law. This does not limit any non-waivable rights you may have.
7. Contractor insurance and licensing
Before dispatch, each Contractor must carry and evidence commercial general liability insurance of at least $1,000,000 per occurrence and $2,000,000 aggregate, hold all licenses required for their trade and jurisdiction, and maintain any workers' compensation and commercial auto coverage required by law. SendACrew collects and verifies these records at onboarding and blocks dispatch when they lapse, but does not warrant their sufficiency for any particular job. Owners and Contractors remain responsible for their own insurance needs.
8. SMS communications
The SendACrew SMS program sends job-alert text messages to Contractors who opt in via the unchecked-by-default consent checkbox at signup. Consent to receive SMS is not a condition of purchase. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out at any time and HELP for help. Full program terms: sendacrew.com/sms-optin.
9. Acceptable use
You agree not to: post unlawful, fraudulent, or misleading jobs or content; circumvent platform payments; harass, threaten, or discriminate against any person; misrepresent identity, licensing, or insurance; scrape, reverse engineer, or interfere with the Service; or use the Service to violate any law. We may remove content and suspend accounts that violate this section.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SendACrew does not warrant that the Service will be uninterrupted or error-free, or that any Contractor or Owner is suitable for you. Vetting and background checks reduce but do not eliminate risk, and you are responsible for your own judgment when engaging any counterparty.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENDACREW AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR ANY JOB. SENDACREW'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID SENDACREW IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless SendACrew from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your jobs or work, your violation of these Terms, or your violation of any law or the rights of any third party.
13. Dispute resolution; arbitration; class-action waiver
Please read this section carefully — it affects your legal rights. Except for claims that qualify for small-claims court and claims seeking injunctive relief for intellectual-property misuse, you and SendACrew agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules. You and SendACrew waive the right to a jury trial and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. You may opt out of this arbitration agreement by emailing legal@sendacrew.com within 30 days of first accepting these Terms. If any part of this section is found unenforceable, the remainder will still apply.
14. Governing law and venue
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Subject to the arbitration section above, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to their jurisdiction.
15. Taxes and marketplace obligations
Each party is responsible for its own taxes. Where SendACrew is required to collect and remit sales or marketplace-facilitator taxes, it will do so and reflect them at checkout. Contractors are responsible for income and self-employment taxes on their earnings.
16. Changes
We may update these Terms; material changes will be notified in-app or by email. Continued use after an update constitutes acceptance.
17. Contact
legal@sendacrew.com
SendACrew LLC