Terms of Service
Draft — last updated August 11, 2026
1. The platform
SendACrew is a marketplace that connects business owners ("Owners") with independent maintenance contractors ("Contractors"). SendACrew is not a contractor, does not perform maintenance work, and is not a party to the service contract formed between an Owner and a Contractor.
2. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be at least 18 and legally able to enter contracts.
3. Contractors are independent
Contractors are independent businesses, not employees, agents, or joint venturers of SendACrew. Contractors are solely responsible for their own licensing, insurance, taxes, and the quality of their work.
4. Quotes, escrow, and fees
When an Owner accepts a quote, the quoted amount plus applicable fees is authorized on the Owner's payment method and held until job completion, then released to the Contractor minus SendACrew's platform fee (currently 10%). Payments are processed by Stripe under their own terms.
5. Cancellations and refunds
Cancellation windows and refund eligibility depend on job status. Disputes may be reviewed by SendACrew support, whose determination on escrow release is final to the extent permitted by law.
6. SMS communications
The SendACrew SMS program sends job-alert text messages to Contractors who opt in via the unchecked-by-default consent checkbox at signup. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out at any time and HELP for help. Full program terms: sendacrew.com/sms-optin.
7. Acceptable use
No unlawful jobs, off-platform payment circumvention, harassment, scraping, or interference with the service.
8. Disclaimers and liability
The service is provided "as is" without warranties. To the maximum extent permitted by law, SendACrew's aggregate liability is limited to the fees you paid to SendACrew in the twelve months before the claim.
9. Changes
We may update these terms; material changes will be notified in-app or by email. Continued use constitutes acceptance.