Privacy Policy

Last updated September 14, 2026

Who we are

SendACrew LLC ("we", "us") operates a marketplace connecting business owners with local maintenance contractors via our mobile app and website (the "Service"). This policy explains what we collect, how we use it, and the choices you have.

Information we collect

• Account data: name, email address, phone number, and role (owner or contractor).
• Contractor verification data: government ID and selfie (via Stripe Identity), business license, insurance certificates, and background-check results (via Checkr), collected to vet contractors before dispatch.
• Job data: work order descriptions, photos, budgets, quotes, arrival PINs, and job history.
• Location data: job site addresses; for contractors who opt in, real-time location while en route to an active job.
• Payment data: handled by Stripe. We never store full card numbers or bank credentials.
• Communications: SMS delivery logs (via Twilio) and in-app notifications.
• Device & usage data: app version, device type, and diagnostic/crash logs used to keep the Service reliable and secure.
• Tenant/guest reports: if you report an issue through a property's report link, we collect the category, description, optional photo, and the name and contact details you provide, and share them with that property's management team.

How we use it

To create and secure your account, match work orders with nearby contractors, verify contractor eligibility, process escrow payments, send transactional SMS and push notifications, prevent fraud and abuse, provide support, and comply with legal obligations. We do not sell personal information and do not share it for cross-context behavioral advertising.

SMS and Mobile Information

Contractors receive job-alert SMS only after opting in via an unchecked-by-default consent checkbox at account signup. Consent to receive SMS is not a condition of purchase. Message frequency varies; msg and data rates may apply. Reply STOP to opt out and HELP for help. Full program terms are available at sendacrew.com/sms-optin.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and aggregators solely as needed to deliver the messages themselves.

Sharing

We share data with service providers who power the platform: Supabase (hosting and storage), Stripe (payments), Stripe Identity (contractor government-ID verification), Checkr, Inc. (contractor background checks), Twilio (SMS), Resend (transactional email), Expo (mobile push notifications), and Google Maps (geocoding) — and between transaction counterparties as needed to complete a job (e.g., a contractor sees the job address after acceptance). We may also disclose information to comply with law, enforce our terms, or protect the rights and safety of users and the public. See our full sub-processor list for what each vendor receives and why.

Cookies and analytics

Our website uses strictly necessary cookies and limited first-party analytics to operate the site, remember preferences, and measure performance. We do not use third-party advertising cookies. You can control cookies through your browser settings.

Retention and deletion

You can delete your account yourself, at any time, from the app (Profile → Delete account) — no need to contact us. If you have a job that is currently accepted, en route, arrived, or in progress, you'll need to complete or cancel it first before you can delete your account.

Deleting your account immediately and permanently disables your login and removes your name, email address, and phone number from our systems. Job history, invoices, and payment/payout records are retained as required by law for legal, tax, and dispute-resolution purposes, but are no longer linked to your visible identity once your account is deleted. You can also request deletion by contacting privacy@sendacrew.com if you're unable to use the in-app flow.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to appeal a decision about a request. Account deletion is self-serve in the app (see above); to exercise any other right, email privacy@sendacrew.com and we will respond as required by law. We will not discriminate against you for exercising these rights.

U.S. state privacy rights (including California/CPRA): because we do not sell personal information or share it for cross-context behavioral advertising, there is no such activity to opt out of. California residents may exercise access and deletion rights as described above.

EU/UK (GDPR), if applicable: where the GDPR applies, our legal bases are performance of a contract, our legitimate interests in operating and securing the Service, consent (for SMS and optional location), and compliance with legal obligations. You may lodge a complaint with your local supervisory authority.

Children's privacy

The Service is intended for users 18 and older. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Data security and breach notification

We use industry-standard safeguards — encryption in transit, access controls, and row-level security — to protect personal information. No system is perfectly secure, but if a data breach affecting your personal information occurs, we will notify affected users and applicable regulators as required by law and without undue delay.

Changes to this policy

We may update this policy; material changes will be notified in-app or by email, and the "last updated" date above will change.

Contact

privacy@sendacrew.com
SendACrew LLC