Privacy Policy
Draft — last updated August 11, 2026
Who we are
SendACrew ("we", "us") operates a marketplace connecting business owners with local maintenance contractors via our mobile app and website.
Information we collect
- Account data: name, email address, phone number, and role (owner or contractor).
- Job data: work order descriptions, photos, budgets, quotes, and job history.
- Location data: job site addresses; for contractors who opt in, real-time location while en route to an active job.
- Payment data: handled by Stripe. We never store full card numbers or bank credentials.
- Communications: SMS delivery logs (via Twilio) and in-app notifications.
- Tenant/guest reports: if you report an issue through a property's report link, we collect the category, description, optional photo, and the name and contact details you provide, and share them with that property's management team.
How we use it
To match work orders with nearby contractors, process escrow payments, send transactional SMS and push notifications, prevent fraud, and comply with legal obligations. We do not sell personal information.
SMS and Mobile Information
Contractors receive job-alert SMS only after opting in via an unchecked-by-default consent checkbox at account signup. Message frequency varies; msg and data rates may apply. Reply STOP to opt out and HELP for help. Full program terms are available at sendacrew.com/sms-optin.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and aggregators solely as needed to deliver the messages themselves.
Sharing
We share data with service providers who power the platform (Supabase for hosting and storage, Stripe for payments, Twilio for SMS, Google Maps for geocoding) and between transaction counterparties as needed to complete a job (e.g., a contractor sees the job address after acceptance).
Retention and deletion
You can delete your account yourself, at any time, from the app (Profile → Delete account) — no need to contact us. If you have a job that is currently accepted, en route, arrived, or in progress, you'll need to complete or cancel it first before you can delete your account.
Deleting your account immediately and permanently disables your login and removes your name, email address, and phone number from our systems. Job history, invoices, and payment/payout records are retained as required by law for legal, tax, and dispute-resolution purposes, but are no longer linked to your visible identity once your account is deleted. You can also request deletion by contacting privacy@sendacrew.com if you're unable to use the in-app flow.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or port your data. Account deletion is self-serve in the app (see above); contact us to exercise any other right.